1.1When will I receive my delivery?
In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.
When placing your order, we consider these factors when calculating the Estimated Delivery Date:
• Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 day however, some orders may ship within as few as 4 hrs and some may take up to 2 days.
1.2 Who will be delivering my parcel?
We using various deliveries companies to deliver your parcel. For FREE Deliveries we use Hermes and 2nd Class Royal Mail. For Next Day deliveries we use DHL and also Royal Mail First Class service, depends on the size of the item.
2.1 How many attempts will be made?
We will make 3 delivery attempts for Parcel deliveries (only for Next Day DHL Deliveries). After the 3rd failed attempt at delivery, the package(s) are returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.
2.2 What am I responsible for upon delivery?
Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us within 48 hours of your delivery. For any other problem with your order, please refer to our return policy.